Trending February 2024 # Building Loyalty: 7 Web Design Strategies To Earn Your Audience’s Trust # Suggested March 2024 # Top 8 Popular

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First impressions matter.

Your website is often the first place where your audience learns about you. It can help them decide whether they want to do business with you – or leave and never come back.

Designing and optimizing a website properly can help you gain your audience’s trust and loyalty and can benefit your business immensely.

Below are seven strategies that can help you earn your audience’s trust and loyalty.

1. Have a Solid Website Design

A website with bad design, confusing navigation, and poor content can turn visitors away from your business quick. Conversely, an intuitive and appealing website can make visitors stay longer, increasing the chances of conversion.

Having a responsive and mobile-friendly website is of the utmost importance. A responsive website adapts to the screen size and device it is being viewed on so it looks great regardless if you’re using a mobile phone, tablet, or desktop.

More than eight in 10 Internet users will use a mobile device to access the web regularly this year, according to a forecast by eMarketer. Further, nearly 15 percent of Internet users, or 40.7 million individuals, will only surf the web via a mobile device (and this number is only expected to grow).

In addition, your website needs to be visually appealing and designed with your users in mind. Make it easy for your visitors to browse your website by using simple navigation, readable fonts and color combinations, interesting graphics, and appropriate white space.

To complement your design, your website content should be well written, engaging and helpful to your target audience. Doing a yearly website cleanup is a good way to keep your content fresh.

2. Be Transparent & Helpful

In order to build trust and gain loyalty from your audience, you’ll need to demonstrate competence and credibility. Show your visitors that you are a transparent organization by being true to your motives and interests.

Your About Us page is a good place to share information on what your company stands for, who your employees are, what you’re offering, how it works, and why you’re different from the rest of your competitors.

Creating a knowledge base and publishing blog posts are also good ways to engage your audience. Visitors are more likely to trust your website if you provide them with valuable content resources, answers to frequently asked questions, and blog posts that will help them solve their problems.

If you have an e-commerce website, make sure that your product descriptions are straightforward, accurate, and useful to customers. Be clear with what your cancellation or return policies are.

You can also share financial statements and press releases on your website.

Nonprofit organization Workshops for Warriors publishes their current and previous audited financials on their website:

This is the perfect example of a transparent organization that leaves no questions unanswered for visitors and potential donors.

3. Use Statistics & Case Studies

In order for your audience to understand what you do and how you do it, you need to provide concrete examples of your work and its results.

Creating a case study is a brilliant way to showcase your products and/or services, along with the positive results they have produced for your customers.

It’s also beneficial to use statistics to promote your work. Gathering data, quantifying results and presenting real numbers show prospective customers that you’re serious about producing outcomes. Statistics put facts behind the claims.

4. Provide Social Proof through Customer Reviews & Testimonials

Adding a testimonial or review page on your site will prove that your business is reliable. People often depend on peer reviews to choose a business they can trust. They want to know if other people have used your products or services.

Reviews from respected people or influencers also add credibility to your business. Embedding reviews from your Yelp page to your site is good, too.

You should reply to customer reviews whether they are positive, neutral or negative. Interacting with customers can also turn a negative review or experience into a positive one. Offering ways to make things right with the customer shows that your business really aims to provide customer satisfaction.

5. Showcase Awards, Certifications & Credentials

Another way to win the trust of customers is to post your awards, certifications, and credentials on your website.

Entering industry contests with your best work is another simple way to show your work output. Although it takes a lot of time and manpower to pull together content for contests, an award for great work is impressive for current and prospective customers.

Here’s an example from Honest Body Fitness:

Certifications demonstrate your company’s appreciation and support of constant education and knowledge building. Every industry goes through changes and it’s important to stay up-to-date and current with classes, conferences, and webinars. Investing in your employees’ industry knowledge is also a plus.

6. Develop Your Own Voice

Developing the voice of your brand in an interesting and relatable way is vital in order to connect you to your target audience.

Your corporate branding should have a personality and it can be derived from your business’s mission, vision, and values. Your brand’s voice should be implemented on your website content, social media, and customer service efforts.

VetPowered’s website is a great example of a brand with a voice. (Yes, that tone follows you around the whole website.)

7. Take Advantage of Email Marketing

There are four types of emails that build loyalty, according to Constant Contact:

A compelling, friendly, and engaging welcome email.

The useful, informative auto-responder series.

A check-in and feedback request email.

An email offering an exclusive benefit.

It’s that easy!

The Takeaway

Building trust with your audience starts before you ever come into contact with them. People judge brands based on their research and how they connect with a company’s website and social media content, so it’s important to find a voice for your brand to build that trust.

With great website design and content, companies are building loyal customer bases. Share your work, results, and awards to be as transparent and honest with your audience, and trust will soon follow.

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5 Christmas Website Design Strategies To Inspire Your Creativity

The best Christmas Website designs and landing pages of 2023

Christmas time is upon us and if you’re a retailer, then I’m willing to bet that you have put up some Christmas decorations somewhere. If you have a brick-and-mortar shop, then you might have a tree up with some presents underneath. After all, you’re in the Christmas spirit and you want your shoppers to be in a jolly mood while browsing around your shop. Your website should be no different! Getting your browsers into the Christmas spirit is essential, after all, the more festive they are the happier they are, and the happier they are the more likely they are to purchase your products.

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There are lots of strategies out there for you to use this Christmas to motivate shoppers. Let’s look at a few examples and see why they work.

The Christmas promotion

Paula & Chlo

A new gift for each day of Christmas can ensure some repeat visitors/buyers

Paula & Chlo has been running these “12 Days of Christmas” campaigns for a few years now with much success. They will generally give away a free gift with qualifying orders on specific days (e.g. Get X gift for every order over £50). What’s interesting is that they will actually tell you what the free gift is for each day so shoppers can plan ahead. Pure genius! Some of the shoppers might want more than one free gift, so this can lead them to split their order into two visits. If the customer had only planned on purchasing £80 worth of goods, but needs another £20 in order to get those two gifts, they might end up spending a little more to qualify for that second free gift. Besides that, this promotion will probably lead to more page visits overall and thus, increase the chances of a shopper finding more products that they love if they’re visiting for the second time.

The subtle Christmas design

United Colors of Benetton

Colourful yet Christmasy (without ever mentioning the holiday!)

Their homepage doesn’t actually mention Christmas anywhere, although they did hold a Black Friday sale. Famous for their minimalistic, yet colourful design, their homepage reflects this perfectly. No strangers to controversy, it’s likely the lack of any specific holiday being mentioned was very intentional as United Colors of Benetton likes to promote peace between religions, cultures, and lifestyles, so they probably don’t want to polarize any demographic. Still, despite the absence of tinsel, Christmas ornaments, and Santa Claus, this basic design still instills a Christmas feel with the subtle reds and greens.

The B2B free gift site

Trusted Shops

Unwrap the gift by hovering your mouse over them

Fully integrated Christmas campaign

John Lewis

Simply inspiring


Can’t you just smell the Christmas spirit when looking at this image?

Sure, Starbucks promotes their non-profit endeavors. In fact, “Responsibility” is even in their navigation bar, which reveals an almost endless supply of charities and projects that Starbucks is involved with, ranging from nutrition to the environment – something every big brand should strive for. However, when it comes to design, their amazing product images make me smell the cinnamon and gingerbread drift through the air. The headline is clear, simple and compelling as well. Either it’s the post-lunch sleepies speaking or it’s clever marketing. Either way, I totally want a tall “cup of merry” right now!



This is a classic Christmas page in many ways. Wrapped gifts, Christmas trees, and Christmas ornaments. What else is missing besides Santa? With tons of cute products designed especially for the holidays, they have a lot to promote. To bring a uniform feel to their thousands of items, they are heavily promoting the “3 for 2” Christmas promotion throughout their homepage and website with those orange stickers that are pretty hard to ignore.


There are a lot of ideas out there for redesigning your website for Christmas. You can inspire your customers in so many ways: be subtle, be direct, promote a sale, or simply make them hungry (or thirsty!). Either way, Christmas “decorations” for your homepage or landing pages can really motivate them to take action this holiday season if done properly.

Web Analytics: How To Use Web Anatyics Tools To Achieve Your Goal

What is Web Analytics?

Web analytics is the collection, synthesis, and analysis of website data to improve user experience. It aims at business metrics for promoting specific products to customers who buy them and determining which products a particular customer is most likely to purchase. It can improve the ratio of revenue to marketing costs. Various web analytics tools automatically track key site performance metrics like conversion rate, bounce rate, monthly unique visitors, repeat visit rate, and more. Web analytics tools help brands achieve their goals systematically while simultaneously meeting and enhancing the customer’s needs.

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Web analytics tools can help brand managers understand and enhance their knowledge about visitors coming to their page. This can help them better understand how customers interact with a particular website, which, in turn, can help them reach their goals effectively.

Implementing a proper analytics framework requires some basic level of foundation. There have to be some effective changes made in the management and strategy to meet the goals and challenges of the organization. To get started, here are five things that every web team should try to implement right away.

These include the following:

Identify Key Performance Indicators (KPIs) and Micro Conversions (MCs)

Use of events to track KPIs and MCs

The outdoor marketing process to track campaigns in an effective manner

Use of Market segmentation

Create reports for appropriate actions based on the company’s goals.

The key elements among all this while developing an analytics framework are KPIs and MCs. Both of these elements can help brands to grow and truly empower themselves. By creating specific metrics, KPIs can help organizations determine the path to achieve their goals and objectives.

Better sales, newsletter subscriptions, contact form submissions, and higher organic traffic are key performance metrics that brands consider important for their overall growth and development. Brands need to understand their KPIs to work towards the company’s growth, or it will result in eventual failure.

According to Google evangelist Avinash Kaushik, good web analytics tools are something that every brand manager strives for. This strategic information helps brands decide whether they are performing well or dying a slow death.

Metrics are important but not always easy to decipher and comprehend. Brands must look ahead of their time to know their KPI metrics and start working on them as fast as possible. So the first question is, what is the primary purpose of our website, and what are we trying to achieve through this medium? When brands can answer these questions successfully, they not only can determine their key performance metrics but can also work on them in a way that makes it possible to achieve them systematically and easily.

If the brand perspective is that a website is a tool for prospective customers to learn about them or a medium for branding. In this case, this is a vague and unmeasurable answer. While they might be enough to get started on web analytics tools, they are not specific. On the other hand, if brands want their website to be a lead generation tool, they must set specific, measurable, and workable strategies. For example, if a prospective customer meets someone from your brand at a company, they will go home and visit their website. Customers who are impressed with the website are more likely to invest in the brand’s products and services.

Ultimately, the final impact will be based on employees connecting with the brand personally and intricately. It will help meet customer needs and also make better connections with brands.

Why are KPIs and MCs Important?

While it would be amazing if all visitors acted on KPIs, this is not always true. In fact, according to a study by Marketing Sherpa, only 10% of website visitors become actual sales. At the same time, the remaining 90% leave the website without making an actual sale. This is the reason why brand members must understand their micro-conversion elements. If brands had followed the prior process, they could understand their KPIs and those that were not. When a brand knows which performance indicators aren’t working, it can change to make them useful and help customers to convert their actions into sales.

KPIs and MCs are moving targets, so brand managers must use their resources and tactics wisely. This means that analyzing a particular website is a continuous process that requires dedicated time and effort. It is not something a brand can only do once and then forget.

After deciding which tool can help the brand track its website, it can easily activate event tracking. In most cases, events require three categories: category, action, and label. This help brands distinguish between multiple events. The first part while tracking events is placing them in a category. All the videos on a website can be encompassed in a single category named videos. Similarly, all audio links can be put together under one category named podcasts.

Tracking Campaign in the Analytics Process

The next step in web analytics software is tracking campaigns, which is an integral part of understanding the website’s traffic. Once brand managers have started collecting their website data, particularly KPIs and MCs, this should help brands understand how visitors are coming to the website.

Many web analytics software has a basic overview to help brand managers understand the metrics. The three standard metrics include direct traffic, referral traffic from the outside website, and traffic from search engines. Understanding all these sources is important because they comprise only a part of the process. It is important to track other sources like email marketing, social media, and offline marketing. By collecting all this data, brand managers can get a complete picture of website traffic. Brands can then shift their focus on methods and techniques to help them deliver better outcomes and results.

By analyzing the data, brand managers will discover that visitors are likely to do certain things, depending on where they found the link to their website. For example, if a customer visits a page to sign up for a newsletter, the form will be the KPI for that brand. Through this form, a customer will build their relationship with the brand by requesting a quote, a demo, etc. So, if a company wants to increase its subscriptions by a certain number, the following strategies can be used:

Add links to the subscription page to professional emails sent to customers.

Start an email campaign to improve subscription rates.

Use social media like LinkedIn and Twitter to promote the newsletter.

Feature the newsletter on the homepage of the brand.

Campaign tracking can help in the first three tactics mentioned above to help brands reach their goals. The last step in web analytics software is the evaluation of the process. Brands must evaluate their web analytics software process to learn from their failures and success. As web analysts, they must provide valuable insights about how brands can learn effective management of resources like time, money, and people. It can also implement out-of-the-box and innovative strategies to develop brand power and loyalty.

Overall, this task requires high expertise from digital marketers and campaigners. It means that brand managers must clearly understand the problem and be creative to address it effectively. Massive data will finally make sense for businesses once thoroughly comprehended into appropriate segments. Finally, in creating a report, one can undeniably add immense value and benefits for brands in the true sense.

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Should You Trust Big Pharma With Your Dna?

In January, the biotech company Genentech reportedly committed $10 million for access to the DNA of 3,000 Parkinson’s patients and their families. A week later, Pfizer made a similar deal for the genomes of 5,000 people with lupus. At least 11 more similar transactions are on the way–deals in which the private genomics company 23andMe stands to profit by commodifying its customers’ biological identities.

Off the bat, that sounds pretty creepy: offering up genetic information to the highest bidder. It’s sort of like what Google does with your whereabouts and searches. The thing is, selling or volunteering personal information may just transform medicine. A trove of data could give scientists the tools they need to develop gene-specific drug therapies for certain diseases. “We are hoping to ultimately develop Parkinson’s medicines, for example, that actually modify the disease as opposed to just treating symptoms,” Genentech’s Nadine Pinell says. Analyzing patterns in DNA could also help scientists find the genetic markers that trigger diseases, making preventive care more individualized and effective.

Even the White House is getting on board. In February, President Obama announced the $215-million Precision Medicine Initiative, which aims to compile genetic information from one million volunteers. “Ultimately,” Obama said, “this has the possibility of not only helping us find new cures, but it also helps us create a genuine health care system as opposed to just a disease care system.”

141: The economic return in USD on every dollar the federal government invested in the 17-year Human Genome Project

As with any modern data business, privacy is a concern. Even a small segment of DNA (23andMe looks at 750,000 base pairs out of 3 billion) can reveal a history of illness or predict future risks and be used, Maury–style, to identify baby daddies. But Dave Kaufman, program director at the National Human Genome Research Institute’s Division of Genomics and Society, says those worries are far-fetched. Research materials remain anonymous and closely guarded–although data breaches, like the one in February suffered by health insurer Anthem, punch a hole in consumer confidence. Legislation offers some protection, too: The 2009 Genetic Information Nondiscrimination Act makes it illegal for employers or health insurance companies to discriminate based on genetic data. The Act doesn’t address who controls data once it’s out there, but more policy is sure to arrive soon. And the White House initiative will certainly have plenty of security experts on the payroll.

Perhaps the most compelling reason to embrace DNA-sharing is that people don’t seem all that distressed about giving up their data. Eighty percent of 23andMe’s users have already opted to make their genomes available for studies. Whether they understand the fine print on what they’re signing away is up for debate. But most people, especially those with genetic disorders in their families, probably know they have more to gain from potential discoveries than they have to lose from unlocking their biological identities.

This article was originally published in the April 2024 issue of Popular Science, under the title “Should You Trust Big Pharma With Your DNA?”

How To Use Trust Wallet

Trust Wallet is a cryptocurrency wallet where you can store cryptocurrencies like Bitcoin.

You can also use the app to earn interest in your cryptocurrencies and access decentralized applications.

In addition, you can buy cryptocurrencies on Trust Wallet.

Trust Wallet is only available on App Store and Google Play Store.

You won’t be able to use it on a desktop.

However, if you’re using a decentralized application on your desktop like PancakeSwap, you can connect Trust Wallet to it.

In this tutorial, you’ll learn how to use Trust Wallet.

You’ll learn how to create a wallet, deposit a cryptocurrency, and use decentralized applications.

How to use Trust Wallet

To use Trust Wallet, you need to download it from the App Store or Google Play Store and create a new wallet.

Then, you can deposit cryptocurrencies and use decentralized applications to swap tokens.

Trust Wallet is only available on the App Store or Google Play Store.

In other words, you won’t be able to use Trust Wallet on a desktop.

After you’ve downloaded Trust Wallet, you need to create a new wallet if you haven’t already.

In the wallet creation process, you’ll be given a recovery phrase.

You need to use the phrase to access your wallet, so make sure to store it securely.

If you’ve created a wallet in the past, you can import it by entering its recovery phrase.

Once you’ve created a wallet, there are a couple of main things that you can do including depositing cryptocurrencies and using decentralized applications.

Here’s how to use Trust Wallet:

1. Download Trust Wallet

The first step is to download Trust Wallet.

Trust Wallet is only available in the App Store or Google Play Store.

You won’t be able to use it on a desktop.

To begin with, open the App Store or Google Play Store and search for “Trust Wallet”.

Then, tap on “Get” to download Trust Wallet.

2. Create a wallet

Now that you’ve downloaded Trust Wallet, open the app.

After you’ve opened the app, you’ll see two options.

This includes “Create a new wallet” and “I already have a wallet”.

If you already have a wallet, you can import it by tapping on “I already have a wallet”.

Then, you need to verify your recovery phrase.

If you don’t have a wallet, tap on “Create a new wallet” to create a new wallet.

After you’ve tapped on “Create a new wallet”, you’ll be given a recovery phrase.

You need the recovery phrase to access your wallet on Trust Wallet.

Firstly, tap on “Copy” to copy your recovery phrase.

This will copy your recovery phrase to your clipboard.

Secondly, store your recovery phrase securely.

You can paste your recovery phrase in a word document or your notes.

Thirdly, tap on “Continue” to proceed to the next step.

After you’ve tapped on “Continue”, you’ll land on the “Verify recovery phrase” page.

Now that you’ve stored your recovery phrase securely, you need to verify it.

To do so, tap the words on the screen and put them in the correct order.

You need to refer to your recovery phrase for this.

Make sure to put the words in the correct order.

Otherwise, you won’t be able to verify your recovery phrase.

Once you’ve put the words in the correct order, tap on “Continue”.

Once you’ve verified your recovery phrase, you’ll see a “Your wallet was successfully created” pop-up.

This means that you’ve successfully created a wallet on Trust Wallet!

You’ll now be able to deposit cryptocurrencies and use decentralized applications on the app.

Tap on “OK” to complete the wallet creation process.

Proceed to the next steps to learn how to deposit a cryptocurrency and use a decentralized application like PancakeSwap.

3. Deposit a cryptocurrency

Now that you’ve created a wallet on Trust Wallet, you can deposit cryptocurrencies in it.

Firstly, tap on the cryptocurrency that you want to deposit on the “Wallet” page.

For example, if you want to deposit BNB from Binance, tap on “BNB”.

The “Wallet” page only consists of 4 cryptocurrencies including Bitcoin, Ethereum, BNB, and Smart Chain.

If you can’t find the cryptocurrency that you want to deposit, you need to add it manually.

To do so, tap on the Settings icon on the top navigation bar.

Next, search for the cryptocurrency that you want to deposit using the search bar and enable it.

You can also paste the cryptocurrency’s address on the search bar to find it.

After you’ve tapped on the cryptocurrency that you want to deposit, you’ll land on its wallet.

For example, if you’ve tapped on “BNB”, your BNB wallet will open.

There are 4 options including “Send”, “Receive”, “Copy”, and “More”.

Tap on “Copy” to copy your BNB address on Trust Wallet.

You need to send BNB from Binance, Coinbase, or another cryptocurrency exchange to this address later on.

If your BNB is stored on Binance, you need to send it to Trust Wallet.

Firstly, search for “Binance” on the App Store or Google Play Store.

Then, download the Binance app, open it, and log in to your account.

You can also use the desktop version of Binance for this.

If your BNB is stored on another cryptocurrency exchange like Coinbase, you need to open Coinbase instead.

Once you’re on the Binance app, tap on the wallet icon on the bottom navigation bar.

This will open your portfolio on Binance.

Next, tap on the cryptocurrency that you want to send to Trust Wallet (e.g. BNB).

This will open your BNB wallet where you can withdraw or deposit it.

Tap on “Withdraw” to withdraw your BNB.

This will open the “Withdraw BNB” page.

On the “Withdraw BNB” page, paste your BNB address from Trust Wallet on the “Address” field.

Then, enter the amount of BNB that you want to send on the “Amount” field and tap on “Withdraw” to withdraw your BNB.

The withdrawal process will take about 30 to 60 minutes to complete.

4. Use decentralized applications

In this section, you’ll learn how to use decentralized applications.

Trust Wallet has a DApp browser where you can use decentralized applications.

If you’re using an Android device, you can access decentralized applications directly on the app.

However, if you’re using an iOS device, you need to visit the decentralized application on your browser.

Firstly, open your browser and visit a decentralized exchange like PancakeSwap.

Once you’re on PancakeSwap, you need to connect Trust Wallet to it.

To do so, tap on “Connect” on the top navigation bar.

After you’ve tapped on “Connect”, the “Connect to a wallet” pop-up will open.

The pop-up contains a list of cryptocurrency wallets that you can connect to.

Instead of tapping on “TrustWallet”, tap on “WalletConnect”.

Do not tap on “TrustWallet” as you’ll get a provider error.

After you’ve tapped on “WalletConnect”, you need to select the wallet that you want to connect to.

There are several wallets that you can connect to.

This includes “Rainbow”, “Trust”, “Argent”, and more.

Tap on “Trust” to connect to Trust Wallet.

After you’ve tapped on “Trust”, you’ll be prompted to open the page on Trust.

Here’s the pop-up message, “Open in “Trust”?”.

Tap on “Open” to open the page on Trust Wallet.

After you’ve tapped on “Open”, the page will be opened on Trust Wallet.

You’ll then be prompted to connect Trust Wallet to PancakeSwap.

Tap on “Connect” to connect Trust Wallet to PancakeSwap.

Now, you’ll be able to swap BNB for another cryptocurrency on PancakeSwap!

To do so, tap on “Select a currency” and paste the address of the cryptocurrency that you want to buy.

Then, enter the amount of BNB that you want to swap for the cryptocurrency and tap on “Swap”.

You’ve successfully learned how to create a wallet, deposit cryptocurrencies, and use decentralized applications on Trust Wallet!


Trust Wallet also allows you to stake cryptocurrencies and buy cryptocurrencies with a card.

These features are not mentioned in the tutorial above.

Trust Wallet has partnered with a few cryptocurrency providers where you can buy cryptocurrencies from.

However, their fees are very high, so it’s recommended that you buy cryptocurrencies from Binance instead.

If you want to generate income in your cryptocurrencies, you can stake them on Trust Wallet.

Staking coins on Trust Wallet allows you to earn an interest of up to 100% APY.

Staking is similar to receiving interest from holding money in the bank.

Further reading

How to Enable DApp Browser on Trust Wallet

How to Find Your Wallet Address on Trust Wallet

Best International Trading Brokers in 2023

How To Fix Your Windows 7 Network

Setting up and maintaining your home PC network is easier than ever before with Windows 7–but that’s not saying much. Many networking issues still aren’t easily fixed from Windows 7’s control panels. That’s why we’ve compiled a list of common networking problems and their quick fixes.

Reset Your IP Address

Flush Your DNS Cache

Whenever you type a URL into a Web browser, your PC asks your domain name service server (DNS server) to translate that URL into an IP address, and caches that information. That cache can occasionally become outdated or corrupt, which can cause Internet connection problems. To clear your DNS cache, open the Command Prompt with Run as Administrator, type ipconfig /flushdns, and press Enter.

Restarting a Windows 7 system will also flush its DNS cache, but if any applications (malware, perhaps) are altering the cache, flushing manually could help.

Reset Your Broadband Modem and Router

Your broadband modem’s connection to the Internet will occasionally become unreliable, and restarting it can fix that. The same trick also occasionally works for the connection between a router and a broadband modem.

Configure Wireless Security

The vast majority of wireless broadband routers available today ship with their wireless security features disabled. This makes it easy for novice users to set up a wireless network in their homes or offices, but it also leaves your network vulnerable to prying eyes.

Assuming your router/gateway’s IP address is and you’re connected to the network, open a Web browser on a system that is phsyically wired to your network and type into the address field. You’ll then be prompted to enter the necessary credentials to access your router’s configuration menus (consult the manual for your router’s default username and password if you didn’t set them yourself. And if you didn’t set them yourself, change them right away to prevent unwanted tampering).

Open and Forward Ports

Some applications require that certain network ports be opened and forwarded to the correct PC for some of their functions to operate across the Web. Game servers are a great example: If the correct network ports aren’t opened and requests on those ports aren’t forwarded to the correct PC, inbound traffic on them will never make it through your firewall.

As always, though the exact process necessary to forward ports will vary, the steps required to access the pertinent options within any router will be similar. Check out our guide to port forwarding for more information.

Connect your PC to the network, open a Web browser and type your router’s IP address (usually; check your manual to be sure) into the address field. Log in with your name and password, then find the NAT (Network Address Translation), Firewall, or Port Forwarding menu.

You’ll need to create a ruleset that tells your router which protocol to use (UDP, TCP, or both), defines the port range you want to forward, and specify to which IP address the traffic on those ports should be forwarded to. For example, if the machine running the application you are troubleshooting has an IP address of, put that string into the IP address field. Save the settings to enable the rule, then reboot the router to finish the job.

Put a System in a DMZ

Sometimes port forwarding isn’t enough and you’ll have to give a system unfettered access to the Internet. In those cases, the machine can be placed in a network DMZ, or demilitarized zone. Putting a system in a DMZ means all of its ports will be accessible from the Internet; such a situation is very dangerous, so don’t take that step unless it is absolutely necessary.

Let’s assume that your router IP address is indeed and that you’re connected to the network. Open a Web browser and type into the address field. Log in to your router and find the NAT (Network Address Translation), Firewall, or DMZ menu (the DMZ options will be under a menu with one of those names).

When you’re on the DMZ configuration menu, you’ll need to enable the DMZ and specify the IP address of the system you’d like to place in the DMZ. Enter the IP address, save the settings, and reboot the router; that system should now be in the DMZ.

Like any other peripheral in a Windows PC, the network controller requires drivers to operate. Those drivers tell the operating system how to use a device and occasionally need to be updated to resolve issues or add new features and capabilities.

Disable or Add Exclusions to Windows Firewall

Windows 7’s built-in firewall constantly asks you to allow or deny an application’s access to your network. If you’ve mistakenly blocked an application and want to unblock it (or the other way around) you’ll have to manually change some settings in the Windows Firewall control panel.

Scan Your Network for Attached Devices

With so many connected devices now on the market, there may come a time when you want to scan your entire network to see exactly what devices have obtained IP addresses and are consuming resources. Your router may be able to check the status of connected clients, or you could use a third-party application that will more comprehensively scan an entire range of IP addresses to find and obtain information on the connected devices.

Diagnose Internet Connection Issues

Finally, one problem that may be beyond your immediate network: Is your Internet connection unstable–and you can’t figure out why? A couple of utilities built into Windows 7 may help. Ping and tracert (traceroute) can help you find out if your Internet issues are with your home network or with your ISP–or somewhere in between.

Performing a continuous ping on a known good website (we like to use chúng tôi will allow you to constantly monitor a connection and see if packets are being lost or the connection is dropping. Open a Command Prompt window (Start, All Programs, Accessories, Command Prompt), type ping chúng tôi –t, and press Enter. Your system will then start continually pinging the Google website. If the connection is stable and reliable, you shouldn’t see any errors, just replies from the IP address with ping times and other data. If, however, if the connection between your PC and Google is broken for whatever reason, ping will report that there was no response from the server.

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