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You will get the most common PC errors and their solutions in this guide to resolve the problem quickly.
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When using a computer, you will come across multiple common problems that we have covered extensively on our website. However, some common issues are quickly fixable.
This guide will give you a list of solutions that will help you with your query about a computer not working properly. Let us get right through the solutions.What kind of problems I could encounter with my PC?
You will come across multiple issues on your computer while using it. Some of the most common problems where your computer will not work properly are listed below:
The computer won’t start – Some underlying glitch or corrupt system file could cause the computer to not start.
PC overheating – If multiple apps or services are running in the background, then your PC will start overheating.
No network – Wi-Fi drivers if not updated then it could cause your PC to not connect to the internet and you won’t able to download or do anything on the internet.
The computer is slow – Virus infection, storage full, and corrupt registry files can slow down your computer and it won’t operate normally.
The screen is frozen or apps freeze – Corrupt system or program files can cause this type of problem and freeze your screen or the app that you are using.
Strange noises – If you are hearing strange noises on your PC, then it is a sign of hardware malfunction or some broken parts.
These are some of the common problems that will prevent your computer from working normally. Let us now take a look at the other common problems and their solutions to fix them.How can I fix my computer if it is not working properly? 1. PC overheating
Terminating the processes that are consuming your CPU resources could help prevent overheating issues on your PC. You might as well go ahead and uninstall the program from your PC and download an alternate app.
However, this is just one of the different solutions that you can try to fix the PC overheating issue. For more solutions, you should check out our guide on how to fix overheating issues on Windows 11.2. Restarting issues
One of the most common problems reported by our readers is that their PCs keep rebooting after installing Windows OS or any program. The main reason this could happen is because your PC doesn’t have enough RAM or there are some driver compatibility issues.
You can also fix this issue by updating drivers on your PC or uninstall the programs that you think are causing problems.
Another popular solution is to restart your PC in Safe Mode and load only essential services and drivers. Finally, if nothing works, then you may have to reset your PC.3. Network issues
One of the common problems in our list of solutions for a computer not working properly is network or Wi-Fi connectivity issues.
To fix this issue, you can first try restarting your PC, as this could be a temporary glitch. Second, you should try out restarting the router, re-plugging the ethernet cable, or disabling the Firewall to check if that was blocking your connection.4. BSoD error
The Blue Screen of Death error is a very common and frustrating error. This could pop up randomly and it may take a lot of time to resolve.
The BSoD error usually happens when a driver stops responding, there are driver compatibility issues, application crashes, etc.
BSoD errorMeaning0x0000004EThe system files are corruptWdfilter.sysSome underlying issues with the Windows Defender Firewall0xc0000001There is a problem with the boot sector0x0000011AFaulty or incompatible drivers
BSoD errors usually are sorted out by restarting your computer. However, some types of errors require you to tweak your PC at the system level, and for that, we have a lot of resources on how you can fix different BSoD errors. You should definitely check it out.
Windows update lets you get the latest features and bug fixes on your PC so that you do not come across any other issues.
However, there are times when you won’t be able to update your PC. Often Windows Update fails to work properly and leaves you with an outdated version. This could cause multiple issues, as your security patches are the latest, or you could face driver compatibility issues.
You can resolve some of the Windows update errors by simply running the Windows update troubleshooter.
Some of the popular Windows update issues are listed below:
Windows Update errorMeaning0x80072EE4Important services aren’t running0x800703e6Some issues with the server or the update client is faulty0x800f0986Presence of corrupt system files0x80080008Corrupt system files are preventing the Windows update0x80242ffThe software is conflicting0x80096002Program compatibility issue0x800f0823Corrupt Windows update components6. USB port not working
Often you will find the USB port on your PC not working, and you might be wondering if the USB port is fried. However, Windows OS is smart and there is a power-saving feature known as USB selective suspend setting.
This setting basically suspends unused or idle USB ports on your PC to conserve power. Simply disable it as shown above and your USB ports will run back again. For some other solutions, we would suggest you check out our guide on how to fix USB ports.7. Bluetooth not working
Bluetooth is one of the most used features, at least today since it not only lets you transfer files to and fro, but you can connect your wireless devices to your computer.
There are plenty of reasons why your Bluetooth isn’t working fine. Most of these Bluetooth issues can be resolved by running the troubleshooter or by updating your Bluetooth drivers.
Often these simple solutions won’t help resolve the problem. Sometimes you are required to fix the corrupt system files or even get the Windows OS reinstalled.
Some of the most common Bluetooth errors are:8. PC beeps or makes strange noises
You will hear static noise or beep from your PC if the drivers are outdated or there is a hardware malfunction. Problematic hardware if used for a long time can prove to be fatal as it can destroy other associated parts on your PC.
Such strange noises can also occur if your PC has the wrong power settings, or the CPU isn’t getting enough resources to do its job.
You can also check out our dedicated guide on how to get rid of background noises on PC and apply the other solutions to resolve the problem.
In case the solutions did not help, you should get your PC checked at an authorized service center and get the parts replaced to fix your PC or probably it is time for you to switch over to a new PC.9. Slow performance
Over a period of time, your PC performance will not feel as it was when you got it brand new. This could be because of various reasons such as storage fill, virus attacks, system files missing, outdated operating systems, etc.
The slow performance issue isn’t associated with a particular version of Windows, but even with the latest and upgraded Windows 11 as well. But you should avoid using an older version of the OS, as program compatibility issues can creep in and slow down the system performance.
In order to fix the slow performance issue on your Windows PC and fix the computer not working properly problem, you should apply the solutions in our guide and get your PC fixed.10. High CPU usage issue
One of the most common issues that people come across is the high CPU usage issue. Because of this problem, your PC won’t perform optimally and several programs will crash because of inadequate resources.
Disabling background apps will surely help as it terminates all the applications from running right after your PC boots up, which could consume more of your CPU resources.
However, there are other solutions that can help you resolve the problem and for that, you should check out our guide on how to stop or fix Windows 11 high CPU usage.11. Battery life issues (Bonus)
Windows 11 users have complained that after upgrading their PCs, the battery life of their computers has fallen down drastically.
While this is a specific issue, other versions of Windows are also susceptible to battery life issues. So, if you are experiencing battery life issues with your version of Windows, it could be because some important system files might be missing, or there could be some issues with your battery itself.
A newer version of the Windows update could also be the reason because a bug could also cause battery drain. Moreover, you should check the battery’s health to check the main cause of the problem.
That is it from us in this guide. Of course, this list isn’t complete and there are other common problems that could be a part of our computer not working properly list, but the above are some of the main issues that people encounter on their PCs.
If the icons are no longer showing in the taskbar, then you can apply the solutions in our guide and also restore the missing desktop icons.
For users experiencing log-in issues, you should read our guide on how you can fix corrupt user-profiles and fix damaged registry keys that will fix the log-in issues.
You will also come across stuttering in games, low FPS issues, and some gaming features unavailable while playing games. This can be easily resolved by applying the solutions in our guide.
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Common Pro Evolution Soccer problems in Windows 10/11
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Pro Evolution Soccer is one of the most popular sports game franchises in the world. Millions of fans around the world are patiently waiting for the new game every year.
But, although the new version of Pro Evolution Soccer is released annually, every new version has its own problems that are bothering players for years.
For instance, users are reporting game crashes, sound issues, controller problems, and many more.
In this article, we’ll try to cover all known issues in every version of PES since Pro Evolution Soccer 2013.
So, if you’re facing the problems with any of these games, you’ll maybe find a solution here. For a newer version of the game, we recommend you to check this article.How can I fix Pro Evolution Soccer 2013 problems in Windows 10? 1. PES 2013 crashes to desktop when launched
Users have reported that the game randomly crashes to desktop. If you’re experiencing this issue as well, you might want to update your graphics card drivers.
Just visit your graphic card manufacturer and download the latest drivers for your graphics card.
In addition, users also say that turning off SLI / Crossfire improves gaming performance, so if you’re using SLI / Crossfire try to disable it.
Some users claim that disabling your antivirus before you launch the game fixes this issue. Of course, turning off your antivirus completely isn’t a good idea, so before you start Pro Evolution Soccer 2013 disable the antivirus, and as soon as the game starts turn it back on.
Also, make sure that Windows Defender is disabled. If you’re running any background apps that you don’t need, try turning them off as well, before you start the game.
If you have a low-end PC, then it’s recommended that you try running the game in window mode in order to fix this issue. You also might want to disable anti-aliasing and filtering, and then restart the game. If that doesn’t help disable V-sync and restart the game.
In addition, you can also try launching the game from the installation directory instead of using the shortcut or launcher.
If you don’t know how to update your graphics card driver, check out this step-by-step guide that will help you do it with ease.
Want the latest GPU drivers? Bookmark this page and always stay updated with the latest and greatest.2. Could not load image crash
To fix this error you need to go to Pro Evolution Soccer 2013 installation folder, locate Pro Evolution Soccer chúng tôi file and run it directly from installation directory.3. Crashes with Intel HD Graphic Card
To fix this issue just uninstall your graphic drivers and reinstall them. After you uninstall your graphic card drivers, visit your graphic card manufacturer’s website and download the latest drivers.
Downloading the driver manually can be a difficult task, especially if you don’t know where and which drivers to download. If it doesn’t work downloading the drivers from Device Manager, you can try a third-party software.
⇒ Get Driverfix
Windows can’t automatically find and download new drivers? Don’t worry, we’ve got you covered.4. PES 2013 graphic glitches
For a better gaming experience, we recommend downloading Game Fire for free. It will help with various gaming issues, such as low FPS, lags and slow PC.
This solution will work if you have both integrated and dedicated graphics cards, but if you don’t have an onboard graphic card, it’s better to skip this step.5. Xbox 360 or other USB controller doesn’t work
Before you try using a controller to play Pro Evolution Soccer 2013 make sure that you download the game patch from the official source, instead of downloading it from Steam.6. Install fails, Cannot Install
This error is caused by C++ bug and you can fix it by uninstalling C++ files. If you see two instances of Microsoft C++ uninstall them both, and install them again.7. PES 2013 freezes during the Intro Video
Before we start fixing this issue make sure that your graphic card drivers are up to date, and that you have latest version of DirectX installed.
If you’re using Steam, verify the the integrity of game cache to fix this issue.
Can’t install DirectX or stuck at DirectX installation: This issue is caused by software drivers from peripheral manufacturers, such as Logitech, Razer, etc. To fix this, just close those applications or disable them, and try reinstalling DirectX again.8. Crashes for Nvidia users 9. Crashes for AMD users
If you own an AMD graphic card, make sure that you uninstall Catalyst Control Center and try running Pro Evolution Soccer 2013 again.
Users report that sometimes Catalyst Control Center can interfere with your Radeon card so try turning it off.10. Crashes on Dual monitors
This issue affects users that have two or more monitors. Users complain that they can’t see main menu, and that game crashes.
So far, only solution is to unplug other monitors and play the game on a single monitor. If that doesn’t help, you can always try running the game in window mode.
If you want to know how to use multiple monitors like a single monitor in Windows 10, follow the simple steps from this guide.11. Crashes with Nvidia Optimus cards 12. No audio
If you don’t hear any in-game sound, or your audio is low, make sure that your audio drivers are up to date.
If your audio drivers are up to date, start the game and press Alt+Tab to minimize it. Go to Volume Mixer in the bottom right of your screen and make sure that volume for Pro Evolution Soccer 2013 is set to maximum.
If you want to fix PC sound problems quickly, check out this dedicated guide.13. Poor FPS performance, stuttering
To fix this issue you will need to change the priority of the game.
If the problem still persists, make sure that your GPU is cool enough. If overheating is not the issue, try lowering the the game resolution or graphic quality settings.
If your PC is overheating on Windows 10, fix the problem quickly by following this awesome guide.How can I fix Pro Evolution Soccer 2014 issues in Windows 10? 1. Only detecting integrated graphic card
Users report that Pro Evolution Soccer settings can only detect integrated graphic card and not your dedicated one.
This is a big problem because it can seriously affect your game performance since integrated graphic card can’t perform as good as dedicated one.
This issue affects Nvidia cards, and in order to fix it you need to download the latest driver for your dedicated graphic card from Nvidia’s website.
We also strongly recommend a dedicated driver updater tool to automatically download all the outdated drivers on your PC.
This kind of tool will keep your system safe as you can manually download and install the wrong driver version using Device Manager.2. PES 2013 crashes to Desktop
Some users have reported that they can’t even start Pro Evolution Soccer 2014. When they start the game, it just crashes to Desktop for no particular reason.
After some research, it was concluded that the main cause for this problem is an antivirus software, or ESET Smart Security to be precise.
In order to fix this issue you’ll need to create rules in ESET Smart Security and allow Pro Evolution Soccer 2014 full freedom of access. You can also try disabling your antivirus while launching the game.
If you don’t use ESET Smart Security, you can try to do the same thing in the antivirus software that you’re using.3. PES 2014 sounds issues
Pro Evolution Soccer 2014 comes with its own sound settings that you can adjust by following these steps:
In addition, it wouldn’t hurt to check if your audio drivers are up to date. If Windows 10 drivers are available, make sure that you download them.4. PES 2014 problem with controllers
If Pro Evolution Soccer 2014 doesn’t recognize your controllers, you have to run PES Settings (from the game installation directory) and select under Controller dxinput for any controller that you use.How can I fix Pro Evolution Soccer 2024 problems in Windows 10? 1. PES 2024 launch issues
If you’re having problems with launching PES 2024, make sure that your computer meets the hardware requirements. If all hardware requirements are met, then the problem might be the installation.
If that’s the case, usually it’s best that you reinstall the game completely.
If the problem still persists, go to the Pro Evolution Soccer 2024 installation directory and create a new text file called steam_appid. Open the file and type 287680. Save the changes and start the game from the game directory.
To fix this problem you might have to reinstall Microsoft Redistributable Visual C++ and install the latest version of DirectX.2. Failed to connect to Key Server error and downloading
First make sure that your copy of the game is activated. If your game is activated but the problem persists, turn off your computer and restart your router. After your computer reboots try connecting to the server again.3. Establishing connection error
In order to temporarily fix this error you need to play the game in offline mode. To do this do the following:
In addition, you can also fix this problem by starting the game and disconnecting your LAN cable when you get to the “press any button” screen. After you get into the main menu, reconnect your LAN cable.4. PES 2024 stuttering and sound issues
If your game is stuttering, you should make sure that your drivers are up to date. If not, go to your graphic card manufacturer’s website and download the latest driver.
Same thing goes for sound issues; if you have any issues with sound, update your sound drivers with the latest version.5. Can’t update Data Pack Error 6. PES 2024 low FPS while playing
Make sure that you disable Crossfire and V-sync from your graphic card Control Panel.
If you need the best software to show FPS in Windows games, check out our list with the best apps available today.7. Limited resolution
Many users have reported that for some strange reason their resolution was limited to 1366×768, but there’s a way to fix this strange limitation. To do so, just follow these steps:
Windows 10 won’t let you adjust your screen resolution? Fix the problem in a couple of easy steps from this article.How do I solve Pro Evolution Soccer 2024 problems in Windows 10? 1. PES 2024 stuttering issues
Make sure that your graphic card driver is up to date. If not, go to your graphic card manufacturer’s website and download latest drivers.
It is also recommended to you tweak the settings in Nvidia control panel:
Open Nvidia control panel.
Set Maximum pre-rendered frames to 4.
Set Multi-display/mixed GPU acceleration to Single display performance mode
Set Power management mode to Prefer maximum performance
Turn Triple buffering On.
Turn on Vertical Sync.2. Requirement Fail Error
To avoid this error, make sure that the game is using the dedicated GPU because it gives you better performance than the integrated one.
You can change these settings from the control panel of your GPU (Nvidia Control Center for Nvidia owners and Catalyst Control Center for AMD owners).3. PES 2024 black screen with sound running in the background
Users have reported black screen with game sounds running in the background and to fix this issue make sure that your game is using the same resolution that you are using on your desktop.
You can also try some solutions from our article about black screen in Windows 10, maybe it will be of some help.
We tried to cover all reported issues with PES 2013-2024, and we certainly hope that at least some of these many solutions helped you to solve your problem.
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Running a computer benchmark test on any PC tells us about its capabilities. Benchmarking a system is the method of quantifying the performance of a system. It helps you in making your next hardware purchase decision. In this article, we will learn how to run the Computer Performance Benchmark Test on Windows 11/10 without using any third-party benchmarking software.
In today’s world, everyone compares their own devices with others. You might remember the Windows Experience Index that used to come with Windows 7. The major task of this index is to provide an accurate or approximate benchmark of a system. It was a simple, basic yet useful utility designed to measure the performance of your own Windows system.Run Computer Performance Benchmark Test
Performance Monitor could be the most complete and trustworthy tool which comes with every copy of Windows 11/10. One can use this tool to view and analyze applications as well as hardware data to fix system performance-related problems. Other than the Performance Monitor Tool, you will find some other ways of benchmarking your system.
In this article, we will talk about some of these ways along with Performance Monitor. When it comes to any type of tool to test your system, built-in tools are way better than any third-party software. We will be benchmarking our system using three methods:
Running Performance Monitor Tool
Using Command Prompt
Using Windows PowerShell1] Running Performance Monitor Tool
You can run this tool in many ways along with different data sets. But to keep it simple, we will generate two reports i.e., System Performance and System Diagnostic reportsSystem Performance
Press Win + R keys on your keyboard. The Run window will open up.
Type perfmon and hit Enter. The Performance Monitor application will open up and start collecting the required data. Wait for the application to finish collecting the data and process it.
In the System summary, you can see all the details about your computer. From device name to available memory, disk space, processor information, etc.
Here you will get a detailed and complete performance report.
It will include the System Performance Report, Summary, Diagnostic Results, Report Statistics, and information about CPU, Network, and Disk usage.System Diagnostic
Press Win + R keys on your keyboard. The Run window will open up.
Type perfmon /report and hit Enter. The Performance Monitor application will open up and start collecting the required data. Wait for the application to finish collecting the data and process it.
After 60 seconds you will get a Performance Report. Along with some details like CPU, Network, and Disk usage, the report will also certain have details related to device configuration.
Enlarge the given query and the given sub-query.
You will now get the list of Scores based on your device’s configuration.
Read: What does PC Benchmark mean?2] Using Command Prompt
If you are a tech enthusiast then you may know that there is nothing that commands cannot do.
Type the following command and hit Enter:winsat prepop
Wait for a certain amount of time till the command completes its work.
Once done, you will get a list of results showing how well your system can perform.
Some test results will show data in MB/s (megabytes per second) while others will show in fps (frames per second).
TIP: PerfView is a Performance Analysis & Profiling Tool from Microsoft.3] Using Windows PowerShell
There are some of the commands which may run only in Command Prompt and some only in Windows PowerShell.
Type the following command and hit Enter:Get-WmiObject -class Win32_WinSAT
Wait for a certain amount of time till the command completes its work.
Once done, you will get a list of results showing how well your system can perform. The command will give scores to CPU, GPU, Disk and Memory present in the system.
TIP: This post will show you how to test Hard Drive speed on a Windows computer.
I hope you find this post useful to get started.
Read: How to check Computer Health in Windows 11/10.
When today’s K-12 students enter college and embark in their careers, they will most likely encounter a wide array of game-like elements, such as badge systems. In June, Blackboard Learn, a learning management system for higher education, announced a partnership with Mozilla to support digital badges. In the corporate world, badge systems are also used to increase employee productivity. Mozilla’s Open Badges Backpack serves as a virtual resume to display one’s mastered skills.
One of the main goals of the Common Core State Standards (CCSS) is to prepare students for “college- and career-ready performance.” According to chúng tôi “English language arts and math were the subjects chosen for the Common Core State Standards because they are areas upon which students build skill sets which are used in other subjects.” Badges can acknowledge the learning that has occurred along the way.
Game-based learning (GBL), like the CCSS, places a strong emphasis on mastering skills. In a gamified classroom, students start at the “newbie” level, and then build skills and “level up” to become masters. The “boss level” is when students apply all of the skills mastered to overcome a difficult task.
GBL does not necessarily mean that students are simply playing video games in school. A variety of non-digital games, including boards, cards or dice, can “gamify” learning as well. Problem-based learning (PBL) and challenge-based learning (CBL) units can be gamified by adding game mechanics, such as rules, missions and leaderboards. PBL and CBL lend themselves well to gamification because they present students with authentic tasks to perform using accumulated skill-sets. Teachers can also “mod,” or modify, pre-existing games to fit skills and content.
Creative Ways to Meet the Standards
CCSS skill mastery can be acknowledged with a digital badging system. Badge accumulation can occur in a non-linear fashion; some students may earn different badges than others. This strategy, known as embedded assessments, is common in gamified classrooms. Embedded assessments are built into the overall learning experience. A teacher can award CCSS badges during a gamified unit rather than at the end. In this respect, badges can support differentiated learning. For instance, a student may earn a badge at any time for meeting CCSS.ELA-Literacy.SL.7.4: “Present claims and findings, emphasizing salient points in a focused, coherent manner with pertinent descriptions, facts, details, and examples; use appropriate eye contact, adequate volume, and clear pronunciation.”
The CCSS only guide English language arts and math teaching. Other disciplines, such as science and social studies, should “anchor” or support the Standards. In social studies, a student can earn a badge for meeting CCSS.ELA-Literacy.RH.6-8.9, when he or she can “analyze the relationship between a primary and secondary source on the same topic.” Similarly, science teachers can recognize students who meet CCSS.ELA-Literacy.RST.9-10.10 by reading and comprehending “science/technical texts in the grades 9-10 text complexity band independently and proficiently.”
In order to maximize student engagement, a teacher can add a hidden challenge, known as an “Easter egg.” Easter eggs empower the student to test the boundaries of the learning system. For instance, a student may solve a secret riddle in a lesson and, in the process, meet CCSS.Math.Content.HSS-MD.B.5a: “Find the expected payoff for a game of chance.”
Deploying a Common Core Badge System
In a badge system, there are three interconnected participants: the issuer, the earner and the displayer. In the classroom, as opposed to a video game, the teacher is the issuer and the student is the earner. There are many options for badge displayers, including Youtopia, ForAllBadges, ClassBadges and Edmodo. Many of these sites let teachers create virtual classrooms and also provide predesigned artwork. You can download this PDF for a helpful, side-by-side, badge-displayer comparison chart.
Badges recognize the achievements that produce intrinsic satisfaction. Basically, when a student enjoys a task, learning feels less like work and more like fun. Intrinsic motivation differs from the extrinsic goals that are traditionally associated with school (grades) and with work (paychecks).
According to Cathy Davidson, badges “recognize competencies, skills, training, collaborative abilities, character, personal contribution, participatory energy, leadership and motivational skills, and other so-called ‘hard’ and ‘soft’ individual and cooperative talents.” The teacher’s role is to scaffold knowledge and skills as the student progresses through the content. The difficulty for acquiring Common Core badges should increase, or level up, as skills build up. The boss level badge represents mastery of a Core Content skill. Students who earn boss level badges should perform well on CCSS benchmarks and state tests, such as the PARCC Assessment and the Smarter Balanced Assessment Consortium (SBAC). A Common Core badge system can also bring fun to the process of learning and mastering new skills.
More than a month after it went live, a couple of large questions remain about the U.S. Department of Health and Human Services’ botched launch of HealthCare.gov.
The problems appear related to a number of factors, but HHS officials have talked little about the specific technology problems.A basic question: What is HealthCare.gov?
HealthCare.gov is a key piece of the Affordable Care Act, the law often called Obamacare, passed by Congress in 2010. The website is one way for uninsured U.S. residents to shop for new health insurance plans, although people can also apply through the mail, on the phone and at some in-person locations. Sixteen states and the District of Columbia are running their own health insurance marketplace websites, while 34 states, including Texas, Florida, Pennsylvania and New Jersey, opted to be part of the chúng tôi marketplace.
One of the goals of the Affordable Care Act was to open up pooled insurance markets where people without insurance could shop for inexpensive insurance plans. The law prohibits participating insurance companies from rejecting applicants because of pre-existing conditions, and it bans lifetime limits on insurance benefits.
HHS officials say they have committed $630 million to the website. Many of the fixes happening now will be including in the money paid to contractors to build the site, HHS Secretary Kathleen Sebelius said in a Senate hearing Wednesday.
HealthCare.gov is made up of two main components, the data hub and the marketplace, or exchange.
The hub, which experienced problems in the first couple of days after launch but has been generally stable since then, helps verify applicants’ eligibility for insurance coverage and for subsidies. The hub provides a connection to federal data sources needed to verify consumer application information for income, citizenship and immigration status, among other things. It does not store any information, and is not a database.
The marketplace, or exchange, is the part of the website where users can apply for insurance coverage and compare plans available. Many of the site’s continued problems appear to be related to the marketplace.Questions about the site’s problems
The specific technology problems remain a mystery, with HHS officials speaking in general terms during briefings and congressional testimony. One of the main problems appears to be software and database integration issues.
Still, there are some other problems we can piece together, based on press briefings from Centers for Medicare and Medicaid Services (CMS) and congressional testimony from contractors, Sebelius and CMS Administrator Marilyn Tavenner.
Problem No. 1: No contractor overseeing the entire site. No contractor was responsible for the entire site functioning properly, until CMS hired systems integrator QSSI for that role in mid-October. CMS had taken on the role of site functionality before launch, representatives of contractors QSSI and CGI Federal told lawmakers at an Oct. 24 hearing.
Problem No. 2: Last-month changes. Executives with QSSI and CGI Federal, one of the primary contractors on the project, told lawmakers that CMS officials may have added to problems when they abandoned some site functionality within two weeks of launch. The agency made a decision to require website users to register before browsing for insurance plans because of concerns that the unregistered browsing functionality would not be ready by Oct. 1, according to the contractors and HHS officials. That decision likely led to the site’s registration system getting slammed by users in the first days after launch, the contractors said.
Problem No. 3: Inadequate testing. In addition, QSSI and CGI Federal have said the site wasn’t adequately tested before launch. The chúng tôi team spent about two weeks testing the site, when CGI “would have liked to have months” to test how the multiple pieces of the project worked together, said Cheryl Campbell, a senior vice president for the company.Questions about the site’s security
Republican critics of the Affordable Care Act have raised repeated questions about the security of the site. CMS officials did not run an end-to-end security test on the site before it launched, although they tested individual components. Representative Mike Rogers, a Michigan Republican, has questioned whether CMS is adequately testing new code as contractors continually make fixes through this month.
Sebelius and Tavenner have defended the website’s security, saying that contractor Mitre has continually tested the site for security holes. The website complies with Federal Information Security Management Act [FISMA] and U.S. National Institute of Standards and Technology [NIST] security standards, and the site is using many of the same security practices as those used on chúng tôi they said.
Still, there was one report this month of the website sharing a user’s insurance application information with a second user. HHS officials said they fixed the code after finding out about the problem.
So far, that appears to be the only security-related problem reported, but critics continue to raise concerns about the security of data at the website.Questions about the number of insurance enrollments
CMS has not released the number of people whose applications for insurance coverage have been successfully processed. CMS officials say they will release the first set of numbers next week. Officials are still trying to get accurate totals, Sebelius said this week.
As of Oct. 25, about 700,000 U.S. residents have completed applications for health insurance, CMS officials said, but many of those applications still need to be processed. About half of those applications have come through chúng tôi and about half through the state-run insurance exchanges.
In the first month of chúng tôi about 13 million people visited the website, Tavenner said this week.
CMS has predicted sign-ups in the first weeks of a six-month enrollment period would be slow, based on early enrollment numbers when Massachusetts roll out a similar insurance program in 2006. There’s some evidence that the number early enrollments have been extremely slow.
During a Senate hearing this week, Senator Lisa Murkowski, an Alaska Republican, said only three people in her state had managed to sign up for new coverage through chúng tôi as of Oct. 29.
In addition, Representative Darrell Issa, a California Republican and chairman of the U.S. House of Representatives Oversight and Government Reform Committee, released meeting notes from the chúng tôi team saying just six people were able to enroll on Oct. 1 and 248 had enrolled in the website’s first two days.
EBay’s security team isn’t going to get a break for a while.
“As a company, we take all vulnerabilities reported to us very seriously, evaluating any reported issue within the context of our entire security infrastructure,” wrote Ryan Moore, lead manager of eBay’s business communications, in an email to IDG News Service.
EBay has long been a target for cybercriminals. It is the seventh most visited site in the U.S, according to statistics from Amazon’s Alexa Web analytics unit. Its combination of a marketplace and payments platform, PayPal, means it holds sensitive data and poses opportunity for fraudsters.
Three U.S. states—Connecticut, Florida and Illinois — are jointly investigating eBay’s data breach, a sign that regulators and law enforcement are taking a keen interest in how consumer data is protected following Target’s data breach last year.
EBay’s size puts it in the league of companies such as Facebook, Google and Microsoft. All run large networks constantly prodded by “black hat” hackers, those who are seeking to damage a company or profit from attacks, and “white hats,” who alert companies to problems.Easily exploited
Yasser Ali, a 27-year-old who lives in Luxor, Egypt, said it took him all of three minutes last week to find a serious vulnerability that could let him take over anyone’s eBay account if he knows a person’s user name, which is public information.
Ali, who quit his job as a mechanical engineer last month to focus on information security, has found other bugs before in eBay and is named in a list of security gurus who have helped out. But he said he has little incentive to continue analyzing eBay since the company doesn’t pay for vulnerability information.Professional bug hunters help
Google, Facebook, Yahoo and others pay independent researchers rewards up to thousands of dollars for security information. The payments are an incentive for security enthusiasts, who spend long hours on their own time to look for flaws.
Instead of payment, EBay recognizes researchers if they responsibly disclose flaws and do not publish public information before a flaw is patched. A long list of contributors is on its Responsible Disclosure Acknowledgement Page, and Ali is among them.
Joshua Rogers, a teenager who lives in Melbourne, said he started looking around eBay’s website just prior to the data breach because he was bored. Rogers is notable for finding a SQL injection flaw late last year in the website of Public Transport Victoria, which runs that Australian state’s transport system.
He said via email he’s found several cross-site scripting vulnerabilities and an information leakage flaw in eBay. He also found a SQL injection vulnerability, which was fixed by eBay about four days ago.
But he wrote “we are aware that active content may be also used in abusive ways.”
EBay’s security system detects when malicious code is inserted on the website, and it bans the use of some kinds of active content, Moore wrote. Product listings that have malicious content are removed.
One problem involving Flash was reported to eBay last week by 19-year-old Jordan Lee Jones, who lives in Stockton-on-Tees, U.K. The flaw allowed him to upload shellcode to eBay’s network, which would have allowed him to deface part of the website or download the backend database.
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